As part of some family mediation training hosted by
Newham Conflict & Change we learned from psychotherapist
Michael Mallows some techniques and tools for being craftier in our listening i.e. more curious, response, assertive and focussed in order to understand what is in the person's mind and to facilitate clear communication.
Crafty listening can be used both in a family mediation or counselling setting, community mediation or on a personal level to get the most out of communication exchanges.
I particularly liked the 'clean language' work that we did, which uses questions that are free from the questioners own metaphors and assumptions. There's an interesting
gallery tour that you can do on the
Clean Language website that gives more information on this.
I tried out a couple of the clean language questions during a recent workplace mediation, using for example, when a party said she thought people thought they were better than her 'What kind of
better is that
better?' to understand more fully what she meant and to then explore what change she wanted to see. It worked well in increasing the communication flow. Interested to know if anyone else uses clean language in your mediation?
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